Refund Policy
My order didn't work out. How do I return or exchange items？
Our goal at Yohei Fukuda is for every customer to be satisfied with their online purchase. If for some reason that is not the case, we will happily accept merchandise purchased online for refund or exchange within 10 days of delivery.* If this window has passed, we will still accept merchandise purchased online for store credit or exchange within 20 days of delivery.
The returned merchandise must be free from any condition that would prevent it from being sold as new (including, but not limited to, wear, damage, stain, odor, or alteration). The receipt, packaging, and tags must accompany the returned goods. International customers are responsible for shipping costs associated with returns or exchanges as well as the safety of all the goods until they reach us.**
*Merchandise must be received within 10 days of delivery. Please email us at info@yoheifukuda.jp for your return authorization.
**We do not accept returns or exchanges on Made to order shoes, and Bespoke shoes.
Please keep in mind, in-store policies may differ.
How long will it take for my return to be processed？
We appreciate your patience while your return or exchange is being processed. Once we have received your item, we are typically able to ship out exchanges within two business days of receipt. If there are any delays in processing your return or exchange we will notify you via email. In the case of a refund, it can take between five and ten business days for a credit to appear on your credit card statement. If you have any questions during this process, don’t hesitate to contact us for an update.
Refund Policy
Please contact us within 7 days from the date of arrival for returns (other than product damage / stain) due to customer's convenience. If you return the product, you will be responsible for all shipping, transfer fees, cash on delivery, and fees.
Please note that we cannot accept returns or exchanges in the following cases.
(1) Products that have passed 8 days or more from delivery
(2) Products once used by customers
(3) Products that are soiled or damaged by the customer
(4) When the product box, instructions, etc. are stained, damaged, lost or discarded
(5) Products for which gift packaging was requested
(6) Products processed by customers
(7) Products that have been repaired, cleaned, etc. after delivery
(8) Others: Items that indicate that we cannot accept returns on each product listing page
Handling defective products
If the product is damaged, soiled or differs from the order
Every effort has been made to ensure the quality of the product, but if the product is damaged or soiled, or if it is different from your order, please contact us within 7 days after delivery.
We will return or exchange it immediately. (In this case, the shipping fee will be paid by our shop.)
Return address
Address: BAL Aoyama 2F, 2-12-27 Kita-Aoyama, Minato-ku, Tokyo 107-0061, Japan
Phone number +81 (0)3 6804 6979
Address: Yohei Fukuda Co., Ltd.